Hinduja Global Solutions Ltd is looking at opening its third delivery centre in the Philippines early next fiscal even as it mulls an entry into the Chinese market.

The company, which already operates two centres in Manila (it employs 3,000 people there), has identified Iloilo in the Philippines as the location for its new centre. “We are likely to start with 500 seats, scaling that to 1,000 within 18 months of operation. Iloilo was attractive to us as the availability of fresh graduates there was high. We have started the hiring there,” Mr Partha Sarkar, CEO of Hinduja Global Solutions, said on the sidelines of Nasscom's India Leadership Forum event here.

The direct wage costs for the Philippines employee works out to be 15 per cent higher than in India although when other expenses, including infrastructure and power, are loaded, the costs were nearly equivalent, he said. The company currently operates 30 centres across six countries including the US, the UK, the Philippines and India. It focuses on customer relations management for clients operating in sectors such as insurance and telecom.

Interest in china

Mr Sarkar said that the company was interested in China both from a delivery and business perspective. “Overall our total investment for these expansion plans would be close to Rs 60 crore which will be supported from our internal accruals and cash reserves,” he said.

The company is also building a new delivery centre at Siliguri with 600 seats, for which it has already got a letter of intent from the West Bengal Government.

With demand for back office services flowing back into the market, BPO companies such as Hinduja Global Solutions are now scaling up delivery capabilities.

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