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Mobility is making our lives easier. You can use search engines to find service providers, tap a map to get to a place or rate a food app on the go. But not many services are found in an office atmosphere.
A lot of services that you enjoy as a consumer are not available in the work space. “We are bringing in those elements into the office to offer employees comfort, making them more efficient. We are using machine learning solutions to make it possible,” Allan Leinwand, Chief Technology Officer of ServiceNow, a US-based IT, security and intelligent applications provider, told BusinessLine .
The firm, which has 6,675 employees globally, has a research and development centre in Hyderabad with 500 employees.
People use search engines to find answers to several queries. They approach different departments for different queries. Instead, a common search option would help employees quickly clear their doubts -- ranging from technical issues to HR, he said.
Leinwand sees a generational shift in the workforce, which is equipped with powerful mobility technologies. “The shift is driven by mobility penetration and ease-of-use of those devices. Machine learning is predicting answers for us, improving the consumer experience. We are trying to bring this to the work place,” he said.
Customer onboarding
Leinwand says ServiceNow helps its clients reduce the time it takes to on-board a new employee. “There are several tasks involved. Finding a seat for new employees, giving a badge, assigning IT infrastructure and enrolling them on payrolls, companies spend tens of hours on completing on-boarding. We can make it happen in less than an hour as our solution automates the whole process,” he said.
ServiceNow recently acquired Silicon Valley-based Parlo, an artificial intelligence and natural language understanding workforce solution, which makes interacting with machines more conversational. It will integrate Parlo technology on the company’s Now platform.
India plans
The Hyderabad centre, which began operations in 2013 with only two employees, has over 500 now. “We are hiring aggressively in India,” he said, without indicating any number.
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