The Hindu Business Line : McDonald's India believes in grooming talent from within

WHILE quick service restaurants across the world have taken to temporary employees in a big way, McDonald's in India begs to differ. All employees of the McDonald's team in India, nearly 3,000 of them, are on the company's rolls.

This is in line with McDonald's global management philosophy of grooming talent from within, says Mr Amitabha Sen, Head of Human Resources, McDonald's India (Western Region).

In fact, the famous example of Charlie Bell, the late CEO of McDonald's, who started his career as a crewmember in MacDonald's Australia when he was 15 years old, is not an exception. "Even in India, about 40 per cent of the current middle management team members started off as crew members," says Mr Sen.

He attributes the success of this management practice to a well-designed and developed training programme. At McDonald's, a new recruit's operations training stands him in good stead when he is chosen to head the restaurant or is moved into the middle management, he says.

For instance, crewmembers are trained extensively to learn the operational skills necessary for running the restaurant in addition to lessons on food safety and food handling processes and working shoulder-to-shoulder with their trainers. So, it's a comprehensive training encompassing the front counter to the kitchen areas.

To foster growth of internal talent, employees are also encouraged to invest in higher education. McDonald's has designed a fast-track programme - the Graduate Career Advancement Programme - to strengthen this `internal growth' philosophy. The completion of this programme takes the crewmember directly to the Second Assistant Manager level, which in turn will chart a career path into the management cadre, according to Mr Sen.

Article E-Mail :: Comment :: Syndication :: Printer Friendly Page

Stories in this Section
GV Films starts production of 3D TV serial Paramapadam

McDonald's India believes in grooming talent from within

Sanyo-BPL plans new strategy

O&M to handle luxury footwear brand LLOYD

rmg david bags India Broadcast ad account

IOB to distribute Tata Mutual products

`Foreign investors keen on developing malls in India'

Sinking in

`Market researchers ignoring key consumer segments'

Expert panel for de-branding of some drugs

Bruce Matchett is JWT's new creative chief

Get the equipment on loan and bid for interest rates