In response to last week’s question on how managers should deal with conflicts within teams, most readers felt that the leader should create an atmosphere where issues can be resolved through discussions, which can also lead result in positive outcomes for the organisation.

Enabling atmosphere

Creating teams will motivate individuals to achieve targets and removes barriers between them. It helps people gain more practical knowledge and creates a platform where different ideas can be shared and views exchanged. Every team member should be recognised and informal meetings should be conducted so that differences can be minimised.

Vedula Krishna, Visakhapatnam

Encourage discussion

In life there will be some situations where technical conflicts may arise. In such case we have to go for a to-the-point discussion. Also, we have to take bold decisions based on experience and knowledge, since delaying a decision in these situations may lead to negative outcome. Fighting within the same organisation will certainly result in a negative outcome, but technical conflicts may lead to productivity and creativity. As a manager one has to encourage those discussions. A manager has to keenly observe the pros and cons and resolve the conflict.

Chaitanya Chainulu M., Hyderabad

Look for team solutions

I believe that ‘difference of opinion’ among team members is a positive thing as it makes each one of them think in a different perspective and have a broader view of the possible solutions. However, it is the manager’s duty to make sure that this difference of opinion is constructive. He has to make sure that each member respects others’ opinions , looks at the merits and demerits of each proposed solution without bias and the whole team comes up with the best solution. He has to take on the role of a negotiator when a fight occurs in the team. Since each person in a team plays a different role, the manager has to be able to manage the strengths and weaknesses of each member and be able to get the best out of them.

Garima Konda, Ghaziabad

(This article was published on July 20, 2012)
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