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Akosha, an online consumer service and feedback platform, has received a total of $5.2 million funding from Sequoia Capital, which includes a seed round that happened earlier.
The funding will be used to make investments in technology and to expand its OneDirect Suite of enterprise solutions such as customer service benchmarking, online feedback CRM and reputation management solutions.
As of June 2014, Akosha received over 7,90,000 customer service issues across sectors including telecom, consumer appliances, mobile, insurance, banking and e-commerce. Over 100 large brands use Akosha’s online platform and over a dozen of them have become paying customers.
Voltas, Aircel, Snapdeal, Micromax and Groupon are some of the brands using Akosha’s enterprise solutions.
Akosha connects consumers and brands for customer service and feedback.
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