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Our Bureau

Hyderabad , Feb. 2

GARTNER has rated Cognizant Technology Solutions high and as the only offshore player with capabilities that are `promising' while highlighting its potential in specific areas.

TCS, Satyam and HCL Technologies are the other three offshore vendors rated for their CRM capabilities.

Gartner used six parameters pertaining to CRM for the evaluation - practice viability, domain expertise, industry expertise and focus, partnership and alliances, market presence and customer references on previous project engagements.

In April 2003, Cognizant had acquired ACES, a CRM company in California specialising in Siebel, for about $4 million.

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