Financial Daily from THE HINDU group of publications
Wednesday, Jun 09, 2004
Financial Daily from THE HINDU group of publications Wednesday, Jun 09, 2004 |
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Info-Tech
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Outsourcing WNS Group tops BPO rankings Our Bureau
Bangalore , June 8 THE WNS Group, Wipro Spectramind and Daksh have bagged the first three slots in the list of top 15 rankings of the third party call centre and BPO companies released by the National Association of Software and Services Companies on Tuesday. The rankings, released on the eve of Nasscom's annual ITES and BPO summit, are based on revenues for 2003-04 reported in accordance with Generally Accepted Accounting Principles in the United States (US GAAP). Other companies that have made it to the top 15 rankings accordingly are Convergys India Services Pvt Ltd, HCL Technologies BPO Services, Zenta Technologies, ICICI OneSource Ltd, MsourcE, EXL Services, Tracmail Group, GTL Ltd, vCustomer, Hinduja TMT Ltd, 24x7 Customer and Sutherland Technologies. Commenting on the survey, Mr Kiran Karnik, President, Nasscom said, "The ITES-BPO industry has witnessed phenomenal growth, and this has included "third-party" players. Given this growth, rankings are necessarily dynamic." The Nasscom rankings are in accordance with the US GAAP format and reinforce our initiative of encouraging Indian industry to adopt the global best practices, which are transparent and reliable." The IT enabled services-BPO segment accounts for 29 per cent of the total IT software and service exports. The ITES-BPO segment witnessed a 46 per cent growth to reach $3.6 billion in 2003-04 from $2.5 billion in the previous year, said a Nasscom press release. The sector is expected to grow at about 40 per cent in FY 2004-05 to reach revenues of $5.1billion. "The Nasscom rankings have emerged as an industry benchmark, which is used by analysts and customers globally," Mr Karnik added. There are more than 425 ITES-BPO companies in India that include a healthy mix of captives and third-party players. In the last financial year, ITES-BPO companies were the largest recruiters adding about 70,000 jobs. The Indian ITES-BPO sector continues to gain traction, with more than 80 per cent of the Fortune 500 companies evaluating offshoring most of the non-strategic processes now. The industry is targeting new service lines viz. technical help desks, F&A, engineering services, equity research, etc to widen its gamut of services to achieve sustained growth. Captive units continue to account for 65 per cent of the ITES-BPO industry with one new captive centre being added every week in 2003-04.
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