Financial Daily from THE HINDU group of publications
Saturday, Oct 29, 2005
Financial Daily from THE HINDU group of publications Saturday, Oct 29, 2005 |
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Info-Tech
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Outsourcing DoT relaxes infrastructure sharing norms for BPOs Our Bureau
New Delhi , Oct. 28 THE Department of Telecommunications (DoT) has relaxed the conditions for sharing of infrastructure between domestic and international call centres which will enable any ITES-BPO company with more than 50 seats to use its infrastructure for both domestic and international call centre operations, thereby fully utilising the investment. Companies that were using their facilities primarily in the night shifts to service overseas customers can now use the same facilities in the day to serve the domestic market. The change in regulations is of special significance to small companies and to captive units. The move is in line with the industry demands Mr Kiran Karnik, President, Nasscom, said, "The Indian ITES - BPO industry has registered a phenomenal growth over the last few years. The decision by DoT will now enable the industry to accelerate its growth in the domestic market, even as it enhances its cost-effectiveness in the global marketplace. "While welcoming this decision, we also appreciate the new joint (Government - Industry) mechanism that has been created to ensure a conducive telecommunications environment. We are hopeful that this announcement will encourage ITES-BPO companies to upscale their existing operations and drive further investments into the country. It is a positive step towards convergence." Some of the other major changes that DoT has carried through in the present amendment, which will benefit operations within the industry are — removing turnover restrictions and flexibility to choose either independent EPABX or logically partitioned EPABX. "The Indian ITES-BPO sector has led the services revolution and helped India emerge as one of the most favoured destinations, globally. Decisions like this one boost the industry's performance and help India sustain its advantages, while continuously enabling the Indian ITES-BPO industry to move up the value chain," Nasscom said.
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