• Investment World
• eWorld
• Brand Line
• Mentor
• Life
• Canvas
• Praxis
• Urban Pulse
• Brand Quest
• The New Manager

Stocks

• Quotes
• SE Diary
• Scoreboard
• Open-End Mutual Fund

Cross Currency

• Rates
  
  

Shipping

• Ports
  
  

Archives

• Yesterday
• Datewise
• Resources
• In Focus
• In Depth

Group Sites

• The Hindu
• The Hindu ePaper
• Business Line
• Business Line ePaper
• Sportstar
• Frontline
• The Hindu eBooks
• The Hindu Images

Our Bureau

ITES specialised certification

New Delhi , Jan. 2

Singapore-based consultancy firm for contact centres, Omni Touch, plans to collaborate with management institutes in India for its certification programmes targeted at the ITES sector. Through this, it hopes to amplify the skills of senior executives so that they can be inducted into the sector easily.

Currently, the company offers certification for contact centres as per the ICCM (International Contact Centre Management) and Call Centre Advisory Council (CCAC) standards. Having opened its office in Delhi in June this year, Omni Touch would now like to expand its presence by offering the CCAC curriculum for executive management programmes at these institutes.

"Through the programme we would like to equip senior level corporates getting enrolled for management programmes in specialised ITES skills. Companies with these professionals would be in a better position to retain customers in call centres and expand their business," said Mr Mahesh Punia, Director, South Asia, Omni Touch.

The company also certifies employees at different levels in the BPO space through its programmes and is slated to soon launch its agent level certification programme for frontline staff.

Currently, about 10 per cent of the company's revenues come from India, which is likely to increase to about 40 per cent next year, said Mr Punia.

It will also be establishing an office in Mumbai and another in Bangalore or Chennai by next year.

More Stories on : IT-enabled Services | Education

Article E-Mail :: Comment :: Syndication :: Printer Friendly Page

Stories in this Section
Mobile VAS market may touch $1 b

Copyright © 2007, The Hindu Business Line. Republication or redissemination of the contents of this screen are expressly prohibited without the written consent of The Hindu Business Line