The Hindu Business Line : Healthcare BPO sector looking for freshers

Bangalore May 20 Over 5,000 freshers are needed in the healthcare BPO sector across the Southern cities. Healthcare BPOs, which offer jobs in transcription, billing, coding and clinical trials currently employ close to15,000 people now in Chennai, Bangalore and Hyderabad, according to Mr Manoj Pachisia, Director, NEXT, a BPO training institute. "Currently, healthcare BPOs are preferred jobs in the industry because they offer day shifts and are non-voice based processes," he said.

To cater to the talent needs of the industry, NEXT has launched a 26-week open training programme for freshers in the industry. "Talent squeeze in the market has resulted in companies relaxing the hiring criteria by one notch and let the training companies do the rest," says Mr Pachisia.

Healthcare BPO is a Rs 200-crore industry providing solutions such as customer management systems, maintenance of electronic medical record services to healthcare service providers, health insurance companies and life sciences, and medical equipment firms.

NEXT's open programme for healthcare BPO gives job aspirants in the industry basic knowledge on medicine and its terminologies, international hospital work culture and practices, medical claims processing, medical transcription, medical billing and coding. Bangalore-based NEXT trains employees in insurance, telecom, tech support, retail and healthcare industries.

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