The Hindu Business Line : Saitech to foray into call centre, medical transcription biz

THE Pune-based Saitech Datasystems Pvt Ltd, engaged in data conversion and Web development, is to enter the call centre and medical transcription business.

Mr Shrinivas Kulkarni, Director, Saitech, said the company has received its first call centre contract from US-based Dishman INC, a DTH company. This will be an outbound call centre that will perform telemarketing for Dishman in three US States - beginning with Nevada in phase one, followed by two more neighbouring States.

The project will begin from September 15. Saitech will recruit 32 call centre professionals during the first phase, which will be increased to 150 by the end of its first year.

Mr Kulkarni said Saitech was also entering medical transcription. It has developed a solution called `Mediscript' for this process. The solution is a combination of three existing models - dial and dictate, smart transfer and accuscribe. He said that this solution eliminated the need for a dictaphone to record voice, and the dictation can done by calling a toll free number in the US. The module also allows doctors to hear their dictation on the phone itself so that any changes can be incorporated before the file goes for transcription.

Mr Kulkarni said the demand for trained medical transcriptionists was on the rise in the US, and the US market could cater to only 40 to 50 per cent of the market. He said the solution, which has been developed after one and half years of research, helps to cut down the entire process time by more than 50 per cent.

Mr Kulkarni said the solution has received good response from the medical fraternity in the US. He said currently the company was not looking at the domestic market.

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